All Systems Operational
Uptime over the past 90 days. View historical uptime.
Core Services / API Operational
90 days ago
99.99 % uptime
Today
Web Interface Operational
90 days ago
99.99 % uptime
Today
FTP/FTPS Operational
90 days ago
100.0 % uptime
Today
SFTP Operational
90 days ago
100.0 % uptime
Today
WebDAV Operational
90 days ago
100.0 % uptime
Today
Background Jobs, including Sync and Webhooks Operational
90 days ago
100.0 % uptime
Today
Remote Server Integrations (Sync and Mount) Operational
90 days ago
100.0 % uptime
Today
Files Tools ? Operational
90 days ago
100.0 % uptime
Today
USA Region ? Operational
90 days ago
100.0 % uptime
Today
Canada Region Operational
90 days ago
99.99 % uptime
Today
Australia Region Operational
90 days ago
99.99 % uptime
Today
EU (Germany) Region Operational
90 days ago
99.99 % uptime
Today
UK Region Operational
90 days ago
99.99 % uptime
Today
Japan Region Operational
90 days ago
99.99 % uptime
Today
Singapore Region Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 15, 2024

No incidents reported today.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024
HTTPS outage for sites using the ExaVault host key without a Custom Domain for users in non-US regions
Postmortem - Read details
May 9, 11:55 PDT
Resolved - ExaVault is a service that was acquired by Files.com. A small percentage of former ExaVault customers are still using the ExaVault host key after their migration to Files.com. If your site was not migrated from ExaVault, or if you no longer use the ExaVault host key, this incident did not affect you.

As of 11:39am Pacific Time, we have resolved an incident causing an HTTPS outage for sites that use the ExaVault host key without a Custom Domain for users in non-US regions.

This incident did not affect sites with Custom Domains, sites that do not use the ExaVault host key, or users connecting from our US region.
May 1, 11:49 PDT
Investigating - ExaVault is a service that was acquired by Files.com. A small percentage of former ExaVault customers are still using the ExaVault host key after their migration to Files.com. If your site was not migrated from ExaVault, or if you no longer use the ExaVault host key, this incident does not affect you.

This incident only affects users connecting to Files.com from non-US regions.

We are currently investigating an incident causing an HTTPS outage for sites that use the ExaVault host key without a Custom Domain for users in non-US regions. This incident does not affect other services like unencrypted HTTP, FTP or SFTP. At this time, we believe that all network services are up in our US region.
May 1, 11:42 PDT
Intermittent connection failures, followed by a brief outage of all services for sites using the ExaVault Host Key without a Custom Domain
Postmortem - Read details
May 9, 11:16 PDT
Resolved - ExaVault is a service that was acquired by Files.com. A small percentage of former ExaVault customers are still using the ExaVault host key after their migration to Files.com. If your site was not migrated from ExaVault, or if you no longer use the ExaVault host key, this incident did not affect you.

We have resolved an incident that caused intermittent connection failures, followed by a brief outage of all Files.com core and auxiliary services in all regions for sites that use the ExaVault Host Key without a Custom Domain.

Sites with a Custom Domain and those that use the default Files.com Host Key were not affected by this outage.

From 6:30PM Pacific Time on 4/30 until 5:35AM Pacific Time on 5/1, connection attempts failed intermittently on affected sites. From 5:35AM to 5:51AM, services were entirely down for the affected sites.

All services were restored and operational at 5:51AM.

We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.
May 1, 05:51 PDT
Investigating - ExaVault is a service that was acquired by Files.com. A small percentage of former ExaVault customers are still using the ExaVault host key after their migration to Files.com. If your site was not migrated from ExaVault, or if you no longer use the ExaVault host key, this incident does not affect you.

We are investigating a major outage on Files.com affecting all Files.com core and auxiliary services in all regions for sites that use the ExaVault SFTP Host Key without a Custom Domain.

Sites with a Custom Domain and those that use the default Files.com Host Key are not affected by this outage.

We will provide updates on this situation as they become available. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone.
May 1, 05:48 PDT
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